Call 9–1–1 if an immediate response is needed for police, fire, and/or medical services.
Police — Suggestion, if you are in the same place as the person in need: to obtain the phone number of local police using a smart phone, search the Web for “call police emergency.”
Adult Protective Service (APS) — To find your local APS program, go to National Adult Protective Services Association (click on map to view results by state, displayed to the right).
Reporting abuse — alleged or actual
For non-life-threatening emergencies, call:
- Eldercare Locator helpline: 800–677–1116, or
- Victim Connect hotline: 855–4VICTIM, (855–484–2846)
- Adult Protective Service (APS) — To find your local APS program, go to National Adult Protective Services Association (click on map to view results by state, displayed to the right).
“You do not need to prove that abuse is occurring; it is up to the professionals to investigate the suspicions.” — National Elder Abuse Center
“The professionals receiving your report are prohibited from releasing your information as reporter. They may not disclose your identity to the alleged abuser or victim.”— National Elder Abuse Center
Please, report abuse — alleged or actual. Silence protects perpetrators, not their victims.
Mandatory reporting laws require certain groups (or all adults) to tell designated authorities about reasonable suspicions of elder abuse — State statutes relevant to elder abuse, U.S. Department of Justice.
Connect to services for older adults and their families, in their community. Eldercare Locator, public service of the Administration on Aging, U.S. Department of Health and Human Services. Call the Helpline 800–677–1116.
The National Network of State Elder Justice Coalitions (NNSEJC) is, “advancing state coalition efforts to stop elder abuse and promote elder justice.
(Additional) national, federal, and tribal resources
If you are a professional, older adult and caregiver, or advocate, the National Council on Aging had tailored its many resources for you. Scroll down on the site to get started.
Financial exploitation and fraud
For specific resources, listed depending on type of abuser and type of loss: Elder abuse resource roadmap: financial, U.S. Department of Justice.
To get assistance from FINRA or raise concerns about issues with brokers, brokerage accounts, and investments call the FINRA Securities Helpline for Seniors® 844–57-HELPS (844–574–3577).
State securities regulators can also be a good resource in dealing with cases of elder financial exploitation. Regulators are listed at serveourseniors.org, an initiative of the North American Securities Administrators Association.
If you know someone who has been a victim of fraud, or if you suspect that they may become a victim, email the Fraud Hotline, U.S. Senate Special Committee on Aging. Call, toll-free, 855–303–9470, weekdays 9:00 a.m. to 5:00 p.m. ET.
Report someone falsely claiming to be from the government, a business, or a family member; scams and other rip-offs, and unwanted solicitations. Complaint Assistant, “What you know can help protect someone who you know from a scam.” Pass it on, Consumer Information, Federal Trade Commission.
Persons who have been victims of crime
For confidential referrals and resources for persons who have been crime victims. Victim Connect, a program of The National Center for Victims of Crime. Call the Victim Connect Hotline 855–4VICTIM (855–484–2846).
For resources and engagement on economic security, health, public policy, action, and involvement, National Council on Aging.
Find help for residents of nursing homes, assisted living facilities, board and care homes, and similar adult care homes, contact a Long-Term Care Ombudsman Program (LTCOP), Citizen Advocacy Group (CAG), and other long-term care resources in your state or territory through the National Long-Term Care Ombudsman Resource Center, National Consumer Voice for Quality Long-Term Care.